Please see the common reasons below that could trigger a login restriction on the account: This does not directly indicate that the account was compromised. The login restriction is an automatic system that will trigger on accounts to protect them if any abnormal activity is detected. Instructions for lifting this restriction have been sent to the email address registered to your SQUARE ENIX Account.’ For your protection, we have temporarily suspended login access to this account. Related error message: ‘Based upon recent suspicious activity, we have identified that your account may potentially be at risk. If you require assistance to remove the token from the SQUARE ENIX Account, or if you believe your physical token may be out of sync with the network, please contact the SQUARE ENIX Support Center by using the Additional Assistance button below. In other cases, the token may be out of sync with the system. Please generate a new code and try again. There may be cases where the 6-digit One Time Password code provdied by the physical security token or software token was entered too late, and the system will reject it on that basis. Related error message: ‘The password entered is invalid, please enter a valid password’ If you continue to have difficulties, please contact the SQUARE ENIX Support Center by using the Additional Assistance button below. If you are certain of the answer for your chosen Secret Question, yet the system is not accepting your entry, please try adding a space before or after your entry. Spaces are also accepted as valid characters in Secret Answers. If you have forgotten or are not sure which question you chose, please attempt to answer each of the questions provided. When registering an account, users are forced to select and answer one of the four predetermined questions. Please keep in mind that the Security Question and Answer needed to change the password is also case sensitive. If you have forgotten your password, please use the password reset function ( ). If the casing does not match the account as it was registered, the system will send an e-mail stating that the address is not associated with a SQUARE ENIX Account. Please be aware that email addresses must match the registered e-mail address on the SQUARE ENIX Account, including case sensitivity. Once logged in, the SQUARE ENIX ID should display at the top of the page. If you are unable to locate your SQUARE ENIX ID, you should first attempt to log in using the email address registered to the SQUARE ENIX ID. Related error message: ‘ID or password is incorrect.’ ■ Forgotten SQUARE ENIX ID and/or Password I bought it on Steam and got a CD key, claimed it and left it there.There are several reasons users may experience difficulties when attempting to log in. If you do that, any expansions you buy must also be the windows (not Steam) versions. Eventually I just bought the windows version and made a new account, then added it to my Steam library so I can have the overlay. I was able to log in to Mogstation on both accounts but had no options to start or renew a subscription anywhere. I was never able to find any concrete answers. Again, that would be a crappy way of doing business but it's a possibility. ![]() ![]() I think if you download the game for the free trial and don't subscribe before it ends, the CD-key becomes invalid. Even when i removed the game from my account it still wouldn't work.ĭid you actually buy the game or do the free trial? Keep in mind this is my speculation, I don't know if this is actually the problem but it's the only thing that makes sense to me. I had a receipt for the game that showed I paid for it but the CD-Key was invalid. when I tried to get it going 2 months ago nothing I did made a difference. I had the game on my Steam account since 2014 but only ever played a few days of the free trial. I ended up just buying the windows version. I was struggling with it for 2 weeks and NOTHING at all was working. I'm sorry to say I was having this same problem. To register a license, please visit the FINAL FANTASY XIV: Mog Station ().įor further help with this error message, please check this FAQ ().Īny ideas on how to fix this? I've never played the game before. This service account does not have a valid FINAL FANTASY XIV license for this platform or your subscription has expired. Originally posted by LinsaFTW:When i try to login the launcher displays the following message:
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